Green rectangle with different wheelie bins demonstrating a change in service
  • Collections
  • Recycling

RFS Service Change

30 Nov 23

This Recycle For Scotland Service Change Communications Toolkit is to help Scottish local authorities communicate with householders about changes to their waste and recycling services that relate to implementing the Code of Practice (CoP) for the Household Recycling Charter.

Take a look at our most up to date Service Change Toolkit.

Household Recycling Charter – Service Change Leaflet A5

Information

The leaflet gives householders detailed information about how to participate fully in the recycling service.

This is a 16 page A5 leaflet that contains:

  • The full rationale for the change in service
  • Guidance on correct use of each container
  • A list of frequently asked questions.
Household Recycling Charter – Service Change Leaflet a5
Household Recycling Charter – Service Change Leaflet A5

Household Recycling Charter – Service Change – Teaser Letter

Information

The letter serves the same purpose as the teaser postcard in a more formal approach.

Household Recycling Charter – Service Change – Teaser Letter
Household Recycling Charter – Service Change – Teaser Letter

Household Recycling Charter – Service Change – Bin Hanger

Information

Bin hangers can be placed on to containers to reinforce that the materials which can go into this container have changed. This hanger can be adapted depending on the service change you are implementing.

Household Recycling Charter – Service Change – Bin Hanger
Household Recycling Charter – Service Change – Bin Hanger

Household Recycling Charter – Service Change – 3 Bins Graphic

Information

This graphic can be used when sending a formal letter containing important information about a forthcoming service change.

Household Recycling Charter – Service Change – 3 Bins Graphic
Household Recycling Charter – Service Change – 3 Bins Graphic

Household Recycling Charter – Service Change – Postcard

Information

The purpose of the postcard is to explain what will be happening to residents recycling services and to flag up any changes they need to be aware of. In addition, it also serves to highlight any new bins or collection changes taking place and provides a source of further information.

Household Recycling Charter – Service Change – Postcard
Household Recycling Charter – Service Change – Postcard

Household Recycling Charter – Bin Stickers

Household Recycling Charter – Bin Stickers
Household Recycling Charter – Bin Stickers

Household Recycling Charter – Service Change Envelope

Information

We have created a C5 envelope template to be used with the teaser letter. It can be downloaded via the link below.

Household Recycling Charter – Service Change Envelope
Household Recycling Charter – Service Change Envelope