Complaints Policy
Zero Waste Scotland aims to provide a high quality service which meets the highest expectations of the public, customers and partners.
We welcome all constructive feedback on experiences of our activities, whether positive or negative, and understand that, from time to time, external people or organisations may be dissatisfied or concerned with the way Zero Waste Scotland or our staff have acted.
You may also have a complaint about the way in which we have processed your personal data.
Zero Waste Scotland will respond, where necessary, by improving procedures, correcting mistakes and learning from experience.
Making a complaint will not exclude nor prejudice the outcome for the complainant of any Zero Waste Scotland activity that they may be engaged in now or in the future. There will be no reduction in the quality of service experienced by any complainant.
You can make your complaint using the online complaints form below.
Procedure
Zero Waste Scotland has developed a procedure to deal with genuine concerns or complaints of impropriety, irregularity, misconduct, poor performance or ineffectiveness against Zero Waste Scotland in a timely and open way.
You can read our full complaints policy and procedures by downloading the related document here:
Complaints form
We will never sell your data and we promise to keep your details safe and secure. Any personal data collected will be processed for the purpose of responding to your enquiry. To find out more, read our privacy notice.
