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Lothians waste firm boosts customer service credentials

Lothians resource management company Hamilton Waste and Recycling Ltd has become the latest major company to sign up to Zero Waste Scotland’s Resource Sector Commitment, an industry-recognised standard of quality and customer service.

21 Aug 14

The family-owned skip-hire business, based in Wallyford, East Lothian, provides services to a number of local authorities and is the only reprocessor of plasterboard in Scotland. Hamilton’s has put its name to the commitment ahead of the largest event in the industry’s calendar, RWM at Birmingham’s NEC from 16th-18th September.  Zero Waste Scotland will be there encouraging more firms to follow Hamiltons’ example and put its name to the Resource Sector Commitment.

Scotland’s Resource Sector Commitment is a ‘kite mark’ for resource management companies, showing commitment to customer service which resonates with Scottish customers.

The aim is to promote continuous improvement, excellent customer service, and to enable businesses to reduce waste and be more resource efficient. The commitment is for any organisation involved in providing waste or resource management services to commercial customers in Scotland. This includes local authorities, private and third sector resource management businesses and resource management associations and trade bodies.

David Hamilton, Director, Hamilton Waste and Recycling Ltd, said:

"Hamilton's is delighted to sign up to Scotland's Resource Sector Commitment. We are committed to providing high standards of customer service and improving our resource efficiency, and putting our company's name to this industry-recognised standard reflects this, as well as demonstrating our commitment to Scotland's important zero waste ambitions."


Iain Gulland, Director, Zero Waste Scotland said:

“Hamilton’s is a family-owned business with an excellent customer service record and I’m very pleased that they have signed up to Scotland’s Resource Sector Commitment.

“Signing up to the Commitment is a great way for organisations to show their customers and stakeholders that they are operating at the highest level of customer service. It’s a seal of quality that gives providers and contractors who are committed to excellence a way of standing out from their competitors and peers, and to gain recognition for their efforts to support the Scottish Government’s Zero Waste Plan.

Iain Gulland added:

“We will be encouraging other companies to follow Hamiltons’ lead and sign up at this year’s RWM. Make sure you visit Zero Waste Scotland at Stand 4M36 to meet key members of our team, and find out more about business opportunities in Scotland.”


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