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Resource-ful Fife Council commits to customer service kite mark

Fife Council marked its commitment to great customer service today (Wednesday 3rd June 2015)  by signing up to the Scottish Resource Sector Commitment, a national kite mark for quality customer service for the waste and resources sector, operated by Zero Waste Scotland.

3 Jun 15

Fife is the fifth local authority to sign up to the commitment and provides commercial waste services to over 3,000 customers.

Customers are offered one-to-one consultations about their service, with a contracts assistant visiting customer to discuss container sizes, costs and specific service choices. The council keeps customers up-to-date and informed via newsletters, regular emails, business packs, leaflets, the Fifedirect website, clear signage at recycling centre and a dedicated recycling helpline at its contact centre, open 8am to 8pm.

Scotland’s Resource Sector Commitment is a ‘kite mark’ for resource management companies, showing commitment to customer service which resonates with Scottish customers.

The aim is to promote continuous improvement, excellent customer service, and to enable businesses to reduce waste and be more resource efficient. The commitment is for any organisation involved in providing waste or resource management services to commercial customers in Scotland. This includes local authorities, private and third sector resource management businesses and resource management associations and trade bodies.

Elaine Devine,  Service Manager (Commercial Operations) Fife Council, said:

“Excellent customer service is at the heart of our commercial waste service operation. We believe it is very important to help and support our customers manage their waste in a sustainable and cost-effective way. Achieving the Resource Sector Commitment kite mark helps demonstrate this, so we are delighted to be able to sign up to this Zero Waste Scotland initiative.”

Andrew Dickson, Resource Industry Manager, Zero Waste Scotland, said:

“We’re delighted that Fife Council has become the latest local authority to sign up to the Scottish Resource Sector Commitment, The council is aiming to put excellent customer service at the heart of its commercial resource management service, tailoring its offering to individual customers’ needs, and being flexible and responsive to any changes required. The council has also set up a broad range of reliable channels of communication, which is extremely important.

“Signing up to the Commitment is a great way for organisations to show their customers and stakeholders that they are operating at the highest level of customer service. It’s a seal of quality that gives providers and contractors who are committed to excellence a way of standing out from their competitors and peers, and to gain recognition for their efforts to support the Scottish Government’s Zero Waste Plan.

For media enquiries contact:

Claire Munro, PR Manager
t: 01786 239791
m: 07702976594
e: claire.munro@zerowastescotland.org.uk


Notes For Editors

Editor’s Notes

  • Read more about Scotland’s resource Sector Commitment at https://www.zerowastescotland.org.uk/ResourceCommitment
  • Zero Waste Scotland is funded by the Scottish Government to support the delivery of its Zero Waste Plan and other low carbon and resource efficiency policy priorities.
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