Privacy Policy

Zero Waste Scotland Limited, (company number SC436030), having a registered office at Ground Floor, Moray House, Forthside Way, Stirling, FK8 1QZ. Zero Waste Scotland is registered with the Information Commissioner's Office (ICO) (registration number ZA054695). 

In this privacy statement, references to "we" and "Zero Waste Scotland" (and connected words such as “us” and "our") refer to Zero Waste Scotland Limited. We use the term, "personal information", to describe the information we receive or collect about you.   

Zero Waste Scotland are committed to protecting and respecting your privacy. This policy and any other documents referred to sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. By submitting personal information to us you are deemed as agreeing to the use of these details as described in this policy.

Our site may, from time to time, contain links to and from the websites of our partner networks. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

1.  Information we may collect from you

We may collect and process the following personal information about you:

1.1  Information that you provide by registering with us, corresponding with us by phone, email or otherwise, or if you receive a service from us. The information you give us may include your name, address, e-mail address and phone number. If you contact us, we may keep a record of that correspondence; and

1.2  We may additionally collect information about how you access our services, including technical information such as the Internet Protocol (IP) address used to connect your computer to the internet.

2.  Legal basis for processing information

We process your personal information lawfully and fairly in accordance with data protection laws. We may process your personal information where:

2.1  it is necessary for performing our functions and activities generally;

2.2  providing services to you;

2.3  you have consented to our processing of your personal information;

2.4  we have a legal obligation to do so; or

2.5  we have a legitimate interest to do so, for example on a business sale or fraud prevention purposes.

3.  Uses made of the information

3.1  We will use the information you give to us in the following ways:

3.1.1  to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

3.1.2  to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

3.1.3  to notify you about changes to our service; or

3.1.4  to ensure that content from our site is presented in the most effective manner for you and for your computer.

3.2  We will use the information we collect about you to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, advertising, statistical and survey purposes, together with security analysis and in order to ensure effective interaction with you.

4.  Where we store your personal information 

4.1  Your personal information will be held within the European Economic Area.

4.2  We follow strict security procedures in the storage and disclosure of personal information in order to ensure compliance with all applicable legal requirements, including by taking all reasonable steps to prevent unauthorised access or damage to, or loss or destruction of, personal information.

4.3  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4.4  Unfortunately, the transmission of information via the internet is not completely secure.  Whilst we take responsibility for your information once we have received it, we cannot guarantee the security of your information when it is in transmission to us and you accept that any transmission is at your own risk. Once we have received your information, we will use appropriate technical and organisational measures to protect your information.

5.  Disclosure of your information

5.1  We may disclose your personal information to third parties, including:

5.1.1  the Scottish Government, Westminster Government, governmental agencies and the European Union institutions for the purpose of disclosing how we spend money in respect of grants and other funding received from any of these bodies or institutions;

5.1.2  in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

5.1.3  analytics and search engine providers, that assist us in the improvement and optimisation of our site;

5.1.4  our professional advisers and services providers;

5.1.5  If Zero Waste Scotland or substantially all of its assets are acquired by a third party, in which case personal data held by us about you will be one of the transferred assets; and/or

5.1.6  If we are under a duty to disclose or share your personal information in order to comply with any legal obligation. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5.2  While we are not subject to the requirements of the Freedom of Information (Scotland) Act 2002 and the Environmental Information (Scotland) Regulations 2004, we may (in our sole discretion) choose to adhere to the principles of this legislation in respect of the disclosure of information.

6.  Marketing

6.1  Generally, during the course of our functions and activities and in providing our services to you, we will inform you if we are collecting information for marketing purposes.

6.2  We may use your information to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about. Where we have obtained your details in the course of a previous sale or negotiations of a previous sale to you, we may contact you by electronic means with information about services similar to those which were the subject of this previous transaction unless you tell us you do not want us to by opting-out.

6.3  We may also use your information (or permit selected third parties) to provide you with information about services we feel may be of interest to you.

6.4  We may send you marketing material by email, by post, online and by any other communication channels, in accordance with applicable law and your preferences.

6.5  We may also send you service messages, which are essential for our services. These include messages relating to managing your account and to fulfilling your requests. If you opt out of receiving marketing messages, you will continue to receive these service messages.

7.  Your rights

7.1  You have the right to be informed whether we are processing your information. The law gives you the right to access personal information held about you. You have the right to request that inaccurate personal information is corrected and a right to request a copy of your information.

7.2  You may exercise your rights at any time by contacting us by us using the details provided at the end of this Statement.

7.3  You have the right to opt-out/object to the processing of your personal information for marketing purposes.

7.4  You also have the right to complain to the Information Commissioners Office (ICO) if you have any concerns about the way your personal information is being processed by us.

8.  Changes to our privacy policy

We reserve the right to change the terms of this privacy policy from time to time. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

9.   Retention of your personal information

We will hold your information for as long as we are providing our services to you and afterwards for as long as may be necessary for establishing, exercising or defending legal rights. This period shall vary on a case by case basis; however in respect of information provided by you which relates to third party funding arrangements with the Scottish Government, the UK Government and/or EU Institutions, that information may be retained by us for up to 15 years.

10.  Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Data Protection Officer, Zero Waste Scotland Ltd, Ground Floor, Moray House, Forthside Way. Stirling FK8 1QZ or via email to: data@zerowastescotland.org.uk 

11.  Information captured during visits to our websites

During the course of any visit to Zero Waste Scotland, the pages you see, along with something called a cookie, are downloaded to your computer (see point 3 for more on this). Most, if not all, websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors. For example: if on a previous visit you went to, say, the User pages, then we might find this out from your cookie and highlight relevant information on a second visit.

What is a cookie?

When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server.

Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.

Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.

NB: Even if you haven't set your computer to reject cookies you can still browse our site anonymously until such time as you register for Zero Waste Scotland services.

How to find and control your cookies and know which of the sites you've visited use cookies?

To find and control your cookies, please visit the website or help section for your browser.

How to see your cookie code

Just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

Users under 18

If you are under 18, please get your parent/guardian's permission beforehand whenever you provide personal information to Zero Waste Scotland's website. Users without this consent are not allowed to provide us with personal information.

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